telephone: 415.505.2618
DIRECTOR OF INFORMATION TECHNOLOGY AND TECHNICAL
SUPPORT
SUMMARY 13 years in Information Systems and Technology management.
Track record of adapting to different cultures, corporate initiatives and
technical challenges
PROFESSIONAL
EXPERIENCE
Marin
Community Foundation 2003 to present
DIRECTOR OF
INFORMATION SYSTEMS, CHIEF INFORMATION OFFICER
· Directed Information Systems for Marin Community
Foundation. Responsible
for the budgeting, development, planning and execution of all systems,
applications and staff supporting $1B in assets and $80M annual grantmaking.
· United nine separate application systems into one supersystem to manage rights and staff access to
drastically decrease IS staff overhead in time.
· Focused vertical accounting application, Foundation Power, to core
competencies in grantmaking and accounting.
· Reviewed, selected and contracted an Application Service Provider, Kintera, to attach to core accounting system. Currently adding online grant applications,
Customer Relationship Management and event management to MCF supersystem via web services with Kintera
· Selected and installed electronic document management system to eliminate
filing demands and make documents accessible to all staff with specific rights
adjudicated depending on staff position
· Tied core transaction processing system to financial reporting office
to provide seamless processing of investment accounts and remove staff
dependence on paper statement processing and subsequent lag time in processing
accounts.
· Designed, commissioned and installed an intranet process tracking
system for monitoring complex tasks between departments
· Contracted, implemented, tested and documented Disaster Recovery
system
· Created change management and help desk service level practices to
eliminate development conflicts and enhance communication.
· Produced and developed electronic stationary for MCF and four
supporting legal entities permitting the production of grant transmittal and
donation acknowledgement letters on demand.
This stationary subsystem observed rules and brand identity for all
corporations while observing donor and grantee rules for notification and
publication.
Butterfields, a division of eBay, 2000 to 2002
DIRECTOR OF
INFORMATION SYSTEMS
· Directed Information
Systems for Butterfields Auctioneers, a wholly owned
subsidiary of eBay. Responsible for all
technical operations including Internet, application development and
maintenance, network systems, telephony, special and remote event technical
support. Reported to CEO of Butterfields and CIO of
eBay.
· Supervised 15 staff. Reorganized and hired replacement staff.
Established best practices including disaster recovery. Implemented standards for project
specifications and performance with staff.
· Directed application development
to gain efficiencies in retail practices, including: barcode scanning for
property management, receiving and shipping.
Integrated application system with eBay Internet channels.
Mattel
Interactive (formerly The Learning Company and SoftKey International) 1992 to 2000
DIRECTOR OF INFORMATION SYSTEMS AND TECHNOLOGY (Novato, CA, 1999 to 2000)
Directed total staff of 60 in information systems
and technology direct-to-consumer division.
Responsible
for all development, systems, network, data and telephony for 700+ seat call center
and Internet operations in multiple teams.
· Managed 28 programmers and
managers in development and QA of Internet e-Commerce and call center applications. Managed inbound/outbound telemarketing
customer information, tax calculations, promotions, warehouse operations,
reporting and programming on Microsoft NT, Netware, PICK and Unix platforms.
· Created and managed systems
support staff of 12 with 1 manager and network support staff of 4 with 1 manager. Initiated and managed partnerships with Cisco
Systems, Microsoft, Compaq and telecom in designing, installing and managing
new high-volume Internet host.
· Directed telephony support staff
of five and one manager, supporting 700+ call center agents in inbound and
outbound telemarketing operations. Negotiated telecom contracts and managed
vendor relations.
· Designed and implemented Mattel's
first Internet hosting facility. Coordinated and
managed development of Mattel's online store for Christmas 1999. Internet host supported online presence of prominent
brands such as Barbie, Mattel, Matchbox, Cabbage Patch, Hot Wheels, Fisher
Price and others in environment that served over 700,000 unique visitors and
20,000,000 page views a week at 99.9% availability.
· Supervised $3M data center
build-out. Responsibilities
included planning, negotiation, OSHA compliance and coordination with existing
data center functions during construction.
DIRECTOR
OF TECHNICAL SUPPORT (Knoxville,
TN/Cedar Rapids, IA, 1996 to 1999)
· Directed
Technical Support department in providing consumer support of over 800 retail
software titles. Supervised
reorganization of fledgling department of 125 to reduce annualized costs by
$650K. Eliminated 68% of
management. Raised standards of
performance in call abandonment from 22% to 6% within one month. Maintained 3% abandonment for remainder of
tenure.
· Planned
and directed migration of Technical Support operation from
MANAGER OF INFORMATION
SYSTEMS (Fremont, CA, 1996)
· Provided leadership to all
Information Services within software development and marketing facility. Managed staff of eight in telephony, network,
systems and help desk management of 350 staff site. Initiated and trained IS staff in support of
Microsoft NT and SGI workstations for 150 multimedia developers.
WEBMASTER
(Cambridge, MA, 1995)
· Designed, programmed and managed
SoftKey International's first Internet presence. Managed design, programming and administration of SoftKey's first Internet presence. Functioned as site
programmer, designer and administrator on various UNIX platforms. Managed content coordination and site
security. Evaluated emerging
technologies and provided technical consultation for executive staff in
developing Internet platform.
NETWORK
ADMINISTRATOR (Atlanta, GA, 1994)
TECHNICAL SUPPORT
SUPERVISOR (Atlanta,
GA, 1992-1993)